FAQ's

Booking:

A 50% non-refundable retainer is required to place an order and is due within 48 hours of receiving an invoice. The remaining balance is due at the time of pick up or delivery. No exceptions. Your order and date are not confirmed until a retainer is received.

Orders less than $50.00 are required to be paid in full at the time of booking. Your order and date are not confirmed until the balance is paid in full.

It is important that we are able to give each customer our full time and attention. For this reason, we do require a minimum of 2 weeks’ notice prior to your event so that we can plan accordingly. In some situations, we may be able to accommodate last minute requests depending on our schedule and the design. Rush fees may apply.

Delivery: 

Delivery is available upon request. Additional fees apply.

Design:

We always welcome pictures so that we can better understand what you’re looking for, however, please keep in mind that they will be used for inspiration only as we respect our fellow artists and do not replicate their work.

If you are requesting custom colors to match your theme we will do our very best to get them as close as possible but please keep in mind they may not be exact.

Refund/Cancellations:

We understand that sometimes situations may arise which may cause you to have to cancel your order. If this happens, please contact us as soon as possible. The 50% non-refundable retainer is excluded from any refunds.

Allergen warning: 

All of our products are prepared in a kitchen that also prepares other foods containing nuts, dairy, gluten and soy. Please be sure to advise your guests of this risk. 

Serving Cleveland, Ohio and surrounding cities

Contact Info:

Phone: 440-787-4684

E-mail: jillssweetcreations@yahoo.com

© 2019 Jill's Sweet Creations, LLC

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